The Body Shop Turkey

We’re here to help. Below you’ll find answers to some of the most common questions about shopping with The Body Shop Turkey. If you need further assistance, our Customer Service team will be happy to support you.

About The Body Shop Turkey

Who operates The Body Shop Turkey website?

The website www.thebodyshop.tr is operated by OBON SAI ELYSIA KOZMETIK ANONIM SIRKETI, trading as The Body Shop Turkey.

Ordering Online

How can I place an order?

You can place an order directly through www.thebodyshop.tr by selecting your desired products, adding them to your shopping basket, and completing the checkout process.

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track orders more easily, save your details for future purchases, and receive updates and exclusive offers.

Will I receive an order confirmation?

Yes. Once your order is successfully placed and payment authorization is completed, you will receive an order confirmation email with your order details.

Payments & Online Security

What payment methods are accepted?

We accept secure electronic payment methods available on our website at checkout. All payments are processed through authorized and secure payment service providers.

Is my payment information safe?

Yes. We use secure payment systems and encryption technologies to protect your payment information. We do not store full credit or debit card details on our systems.

What should I do if I notice unauthorized card use?

If you believe your payment card has been used without authorization, please contact your bank or payment provider immediately. You may also inform us so we can assist where possible.

Delivery

Where do you deliver?

We currently deliver only within the Republic of Turkey.

How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location and courier availability. Delivery times may be longer during busy periods, promotions, or public holidays.

Can I track my order?

Once your order has been dispatched, you may receive tracking details from the courier, allowing you to follow your delivery.

Returns & Refunds

Can I return my order?

Yes. For online purchases, you have a 14-day right of withdrawal from the date you receive your order, subject to the conditions explained in our Delivery & Returns Policy.

Are there products that cannot be returned?

For health and hygiene reasons, cosmetic products that have been opened, used, or whose protective seals have been removed cannot be returned, unless they are defective or incorrect.

How long does it take to receive a refund?

Refunds are processed within 14 days after the returned product has been received and inspected. The refunded amount may take additional time to appear in your account depending on your bank or payment provider.

Products & Ingredients

Are The Body Shop products cruelty-free?

Yes. The Body Shop is committed to being cruelty-free, and our products are developed without animal testing.

Are product descriptions accurate?

We strive to provide accurate and up-to-date product information. However, product packaging or ingredients may change over time. If you have allergies or sensitivities, we recommend reviewing ingredient lists carefully or contacting us for clarification.

Campaigns, Values & Sustainability

What does The Body Shop stand for?

The Body Shop is committed to ethical sourcing, sustainability, and positive social and environmental impact. Our campaigns and initiatives aim to create meaningful change while delivering high-quality products.

Feedback & Contact

How can I share feedback or ask a question?

We value your feedback and are always happy to hear from you.

📧 Email: info@thebodyshop.tr

Please include your order number (if applicable) so we can assist you more quickly.

Careers

How can I apply for a job with The Body Shop Turkey?

If you’re interested in joining our team, please contact us by email with your CV and details. Opportunities may vary depending on location and availability.

📧 Email: info@thebodyshop.tr

Still Need Help?

If your question isn’t answered here, our Customer Service team is ready to help. Just reach out, and we’ll do our best to support you.

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