Shipping policy

At The Body Shop Turkey, we want your online shopping experience to be simple, transparent, and enjoyable. Below you’ll find everything you need to know about how we deliver your orders and how returns are handled.

Where We Deliver

Online orders placed on www.thebodyshop.tr can be delivered only within the Republic of Turkey.

At this time, we are unable to accept or fulfil orders for delivery outside Turkey. If an order is placed in error for an address outside Turkey, please contact us as soon as possible at info@thebodyshop.tr, and we will assist you with the next steps. Please note that any bank or transaction charges applied during a refund process may be deducted from the refunded amount.

Delivery Methods

We deliver orders using authorized courier services operating in Turkey such as Aras Kargo, Hepsijet, DHL eCommerce.  Depending on your location and courier availability, delivery may be made:

• Directly to your home or chosen address (door-to-door delivery), or

• To a designated pickup point, where applicable.

To complete delivery, your name, address, and contact telephone number will be shared with the courier company strictly for delivery purposes. We take data protection seriously and ensure that our courier partners process personal data in accordance with applicable Turkish data protection legislation.

Delivery Timeframes

We aim to deliver your order as quickly as possible.

• Carrier selection is not fixed,  and t is determined automatically based on operational rules and service availability.
• Our standard delivery timeframe is 1–3 business days.
• Business days are Monday through Friday.
• Delivery times may be extended due to force majeure events such as natural disasters, severe weather conditions, public holidays, or other operational disruptions.

Please note:

• Delivery times may be longer during campaign periods, seasonal promotions, or public holidays.

• Deliveries to remote or hard-to-reach locations may take additional time and, in some cases, may incur additional delivery charges.

Once your order has been dispatched, you may receive tracking information from the courier so you can follow your delivery.

Delivery Issues & Uncollected Orders

Please ensure that your delivery details are accurate and complete when placing your order.

If:

• Delivery cannot be completed due to incorrect address or contact details, or

• An order sent to a pickup point is not collected within the courier’s specified timeframe, the order may be returned to our warehouse.

In such cases:

• We may contact you to arrange re-delivery, which may involve additional courier charges; or

• A refund may be issued after deducting applicable delivery and handling costs, in line with Turkish consumer legislation.

Your Right of Withdrawal (Returns)

In accordance with Turkish Consumer Protection Law, you have the right to withdraw from your online purchase within 14 days from the date you receive your order, without giving any reason and without penalty, subject to the conditions outlined below.

To exercise your right of withdrawal, you must notify us within the 14-day period by sending a clear written request (for example, by email) to info@thebodyshop.tr.

Return Conditions

To be eligible for return, products must:

• Be unused and unopened

• Be in their original packaging

• Include all original accessories, seals, labels, and documentation

For health, hygiene, and safety reasons, cosmetic products that have been opened, used, or whose protective seals have been removed cannot be returned, unless the product is defective or incorrectly supplied.

We kindly ask you to package returned items carefully to avoid damage during transit.

• We also provide a fully automated return management solution for Shopify stores.
• The return process is powered by Navlungo Returns, fully integrated with Shopify, providing customers with a seamless self-service return experience.
• Customers are able to initiate returns online, generate return labels (or QR codes where applicable), and track the return status throughout the process.
• Our returns are supported by our ParkPalet Return Management platform.

Refund Process

Once your returned product has been received and inspected, your refund will be processed within 14 days, using the same payment method that was used for the original purchase, unless another method is agreed.

Where required by law, the original delivery fee will also be refunded.
Unless otherwise stated or legally required, return shipping costs may be the responsibility of the customer.

Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider.

Defective or Incorrect Products

If you receive:

• A defective product, or

• A product different from what you ordered,

please contact us as soon as possible at info@thebodyshop.tr. In such cases, your statutory consumer rights under Turkish law are fully protected, and we will work with you to resolve the issue promptly.

Contact Us

If you have any questions about delivery, returns, or your order, our Customer Service team will be happy to help.

📧 Email: info@thebodyshop.tr